Shipping Policy for Divine Nova

Shipping Policy

At Divine Nova, we understand that you are not just ordering a product; you are inviting a divine presence into your home. We handle every order with the utmost respect and care, ensuring your idol reaches you safely in its protective packaging.

Our Shipping Policy explains how we process, dispatch, and deliver your orders across Canada and the USA.

1. Order Processing & Dispatch

We strive to process and dispatch your orders as carefully and quickly as possible.

  • Processing Time: Orders are generally processed within 3–5 business days after successful payment confirmation.

  • Dispatch: Once your order is carefully packed and ready, it will be handed over to our trusted shipping partners.

  • Order Confirmation: You will receive an order confirmation email after successfully placing your order.

  • Business Days: Orders are processed on business days, excluding weekends and public holidays.

Please note that processing time is separate from the estimated shipping and delivery time.

2. Shipping Coverage & Delivery Timelines

Divine Nova currently offers shipping to the following destinations:

  • Canada: We deliver across serviceable locations within Canada.

  • United States: We offer shipping to eligible locations across the USA.

Estimated Delivery:

  • Delivery timelines may vary depending on the destination and shipping address.

  • Remote or less accessible locations may require additional delivery time.

  • Weather conditions, public holidays, customs procedures, and courier-related delays may affect delivery schedules.

Please note that all delivery timelines are estimates and are not guaranteed.

3. Shipping Charges & Free Shipping

We aim to make your shopping experience convenient and transparent.

  • Free Shipping: Enjoy free standard shipping on orders above $100 CAD.

  • Orders Below $100 CAD: Applicable shipping charges will be calculated and displayed at checkout.

  • Shipping Charges: Shipping fees may vary depending on the destination, package weight, and selected shipping method.

  • Promotional Offers: Any additional shipping discounts or promotional offers will be communicated on our website.

For international orders, the applicable shipping charges and any additional duties or taxes will be communicated where available during checkout.

4. Order Tracking

We want you to stay informed throughout your delivery journey.

  • Once your order is dispatched, tracking details will be shared through your registered email address or phone number, wherever available.

  • You can use the tracking link to check the latest delivery status.

  • Tracking information may take some time to appear after the courier partner receives your package.

5. Shipping Address & Delivery Information

Please ensure that your shipping details are accurate and complete when placing an order.

  • Customers are responsible for providing the correct name, delivery address, postal code, and contact number.

  • If you need to update your shipping address, please contact us as soon as possible after placing your order.

  • Address changes cannot be guaranteed once an order has been processed or dispatched.

  • Divine Nova cannot be held responsible for delivery issues arising from incorrect or incomplete address details provided by customers.

6. Damaged or Missing Packages

We take special care in packaging our products to ensure they reach you in excellent condition.

If your package arrives damaged, or you receive an incomplete or incorrect order:

  • Please contact us within 48 hours of delivery for visible shipping damage or missing items.

  • Share your order number along with clear photographs of the outer packaging, shipping label, and product condition.

  • An unboxing video may also help us investigate and resolve your concern more efficiently.

  • Our team will review your claim and assist with an appropriate resolution in accordance with our Return & Refund Policy.

The 48-hour reporting request helps us investigate shipping-related issues promptly. It does not limit or exclude any consumer rights or legal remedies available to customers under applicable laws.

7. Delayed or Undelivered Orders

While we work with reliable shipping partners, occasional delivery delays may occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe:

  • Please check your tracking information first.

  • Contact our support team if the tracking status has not changed or your package appears to be delayed.

  • We will coordinate with the relevant shipping partner to investigate and help resolve the issue.

8. International Shipping, Customs & Duties

For orders shipped to the United States from Canada or any other applicable cross-border shipping origin:

  • Delivery timelines may vary depending on customs clearance procedures.

  • Import duties, customs fees, taxes, or other charges imposed by the destination country may apply.

  • Unless explicitly stated otherwise at checkout, such additional charges are the responsibility of the customer.

  • Customs inspections and clearance procedures may result in additional delivery delays.

9. Contact Us

For any questions or assistance regarding shipping, delivery, or order tracking, please contact our support team.

Brand: Divine Nova

Email: Contact@divinenova.ca

Website: www.divinenova.ca

We are always happy to help and ensure your Divine Nova experience remains smooth and delightful.